Terms of Use

1. Who may use 3DLiftLens

3DLiftLens is offered to businesses only. By creating a company account you confirm that you are acting on behalf of a business, in the course of your trade or profession, and not as a consumer. Accounts are held by the company, not by the individual using them.

We may ask for a VAT or tax registration number and a business address, and we may refuse or close an account where those details are missing, false, or cannot be attributed to a real business.

2. Accuracy of the details you give us

You are responsible for the accuracy of the company name, tax number, address and billing details you enter. Where a public registry exists for your country we may check the tax number against it; where none exists, or where the registry does not answer, we record the details as you entered them and rely on you. Incorrect details may make an invoice invalid in your country, and correcting that is your responsibility.

3. Your data stays yours — and we do not sell it

Scans, projects, measurements and reports created in 3DLiftLens belong to the company that created them. We do not sell your data, and we do not share it with third parties for their own commercial use.

Where a feature sends information outside your company — for example requesting a quotation from a supplier — it does so only when a user of your company chooses to send it, only to the recipients that user selects, and only with the information shown on screen before it is sent.

We process your data to run the service, to support you, and to meet our legal obligations. Suppliers we rely on to run the service (hosting, email delivery, payment processing) act on our instructions only.

4. Measurements are a survey aid, not a certification

Figures produced by 3DLiftLens come from a LiDAR scan and from measurements drawn by your own staff. They are an aid to surveying, not a certified measurement and not an engineering approval. Confirm every critical dimension on site before ordering equipment or committing to a design. We are not liable for equipment ordered, work carried out, or contracts entered into on the basis of figures that were not verified on site.

5. Safety on site

Scanning a lift shaft is work in a hazardous environment. You remain solely responsible for site safety, access permissions, isolation of equipment, and compliance with the health and safety law that applies to you. Where a scan is carried out by someone who is not one of your trained staff, that scan must only be made in an empty shaft with no lift installed.

6. Accounts, seats and sharing

Each seat is for one named person. Sharing a single login between several people is not permitted, and we may bind an account to one device and to one active session to enforce this. Your administrator can move a seat to a different person or release a device at any time from the company settings.

Every scan and every report records the name of the user who produced it.

7. Deleting data

Technicians can request deletion; an administrator approves it. Approved items are held in the company's trash for 30 days and can be restored during that time. After 30 days they are deleted permanently. The company owner may delete an item permanently before then. Raw scan data is removed 90 days after upload; the processed model and the survey are kept.

8. Subscriptions, invoicing and cancellation

Subscriptions are billed to the company. Where a founding-member period applies, the price and its end date are shown in your company settings and on every invoice. When a subscription ends, the account becomes read only for 90 days — you can still open and download what you already have — before access is closed.

9. Changes to these terms

We will tell you before a material change takes effect. Continuing to use the service after that date means you accept the updated terms.

10. Contact

Questions about these terms: contact us.